Privacy Policy

Last updated: 11 February 2026

1. Introduction

Relay Direct Ltd ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Fill out a contact form
  • Subscribe to our newsletter
  • Download resources or guides
  • Apply for a position
  • Engage with our chat widget

This information may include:

  • Name
  • Email address
  • Phone number
  • Company name
  • Job title
  • Messages and communications

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

  • IP address
  • Browser type and version
  • Pages visited and time spent
  • Referring website
  • Device type and operating system

3. How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and provide customer support
  • Send you marketing communications (with your consent)
  • Improve our website and services
  • Analyze website usage and trends
  • Prevent fraud and ensure security
  • Comply with legal obligations

4. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data based on:

  • Consent: You have given clear consent for us to process your personal data for specific purposes
  • Contract: Processing is necessary for a contract we have with you
  • Legal obligation: Processing is necessary to comply with the law
  • Legitimate interests: Processing is necessary for our legitimate interests or those of a third party

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

  • Service Providers: Third-party companies that help us operate our business (e.g., email providers, CRM systems, analytics)
  • Business Partners: Partners who help us provide services (with your consent)
  • Legal Requirements: When required by law or to protect our rights

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Contact form submissions are retained for up to 3 years. Marketing consent records are kept for 5 years.

7. Your Rights (GDPR)

If you are located in the European Economic Area, you have the following rights:

  • Right to Access: Request copies of your personal data
  • Right to Rectification: Request correction of inaccurate data
  • Right to Erasure: Request deletion of your personal data
  • Right to Restrict Processing: Request that we limit how we use your data
  • Right to Data Portability: Request transfer of your data to another organization
  • Right to Object: Object to our processing of your personal data
  • Rights Related to Automated Decision-Making: Rights regarding profiling and automated decisions

To exercise any of these rights, please contact us at info@relaydirect.co.uk

8. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookies through your browser settings. For more information, see our Cookie Policy.

9. Third-Party Services

Our website may contain links to third-party websites and integrations, including:

  • Google Analytics (for website analytics)
  • GoHighLevel (for CRM and marketing automation)
  • Supabase (for data storage)

These third parties have their own privacy policies. We encourage you to review them.

10. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

11. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable law.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

14. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

  • Email: info@relaydirect.co.uk
  • Address: Relay Direct Ltd, Watford, United Kingdom

15. Complaints

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority.

We value your privacy

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