Terms of Service

1. Agreement to Terms

By accessing or using the Relay Direct Ltd website and services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or services.

2. Description of Services

Relay Direct Ltd provides field marketing services, including but not limited to:

• Face-to-face marketing campaigns
• Sales team deployment and management
• Recruitment and training services
• Marketing automation and AI solutions
• Performance-based partnership programs

3. Eligibility

You must be at least 18 years old and capable of forming a binding contract to use our services. By using our services, you represent and warrant that you meet these requirements.

4. Account Registration

Some features of our services may require you to register for an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.

5. Service Terms and Partnership Agreements

5.1 Partnership Model

Our "No Win, No Fee" partnership model is subject to specific terms outlined in individual partnership agreements. Performance-based fees and terms will be detailed in your service contract.

5.2 Service Scope

The specific scope, deliverables, timelines, and fees for services will be outlined in a separate Statement of Work or Service Agreement between Relay Direct and the client.

5.3 Campaign Requirements

Clients must provide necessary materials, access, and approvals to enable Relay Direct to deliver services effectively. Delays caused by client actions may impact timelines and deliverables.

6. Intellectual Property Rights

6.1 Our Content

All content on this website, including text, graphics, logos, images, and software, is the property of Relay Direct Ltd and is protected by UK and international copyright laws.

6.2 Client Materials

Clients retain ownership of their brand materials, intellectual property, and content provided to Relay Direct. We use such materials solely for delivering contracted services.

6.3 Campaign Data and Reports

Campaign performance data, reports, and insights generated by Relay Direct remain our intellectual property unless otherwise specified in a service agreement.

7. User Conduct

You agree not to:

• Use the website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the website or services
• Transmit viruses, malware, or harmful code
• Collect or harvest data from the website without permission
• Impersonate any person or entity
• Use the services to spam or send unsolicited communications

8. Payment Terms

8.1 Fees

Service fees will be specified in your service agreement. Payment terms, schedules, and methods will be outlined in the contract.

8.2 Performance-Based Fees

For performance-based partnerships, fees are calculated based on agreed-upon metrics and KPIs as detailed in the partnership agreement.

8.3 Late Payments

Late payments may incur interest charges and may result in suspension of services until payment is received.

9. Confidentiality

Both parties agree to maintain confidentiality of proprietary information shared during the course of the partnership. This includes business strategies, campaign data, client information, and trade secrets.

10. Data Protection and Privacy

We collect and process personal data in accordance with our Privacy Policy and applicable data protection laws, including GDPR. By using our services, you consent to such processing.

11. Campaign Performance and Results

11.1 No Guarantees

While we strive to deliver excellent results, we cannot guarantee specific outcomes, sales numbers, or ROI. Past performance does not guarantee future results.

11.2 Performance Reporting

We provide regular performance reports and analytics. Clients have the right to audit campaign performance data upon reasonable notice.

12. Compliance and Legal Requirements

12.1 Regulatory Compliance

All campaigns are conducted in compliance with UK laws, including consumer protection regulations, data protection laws, and industry-specific regulations.

12.2 Brand Compliance

Our teams are trained to represent client brands in compliance with brand guidelines, FCA regulations (where applicable), and all relevant industry standards.

13. Termination

13.1 Termination by Client

Clients may terminate services subject to the notice period and terms specified in the service agreement. Fees for services rendered up to termination date will be payable.

13.2 Termination by Relay Direct

We reserve the right to terminate services if the client breaches these terms, fails to make payment, or engages in conduct harmful to our reputation or operations.

14. Limitation of Liability

To the fullest extent permitted by law, Relay Direct Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, or business opportunities arising from the use of our services.

Our total liability for any claims arising from our services shall not exceed the total fees paid by the client in the 12 months preceding the claim.

15. Indemnification

You agree to indemnify and hold Relay Direct Ltd harmless from any claims, damages, losses, liabilities, and expenses arising from your use of our services, violation of these terms, or infringement of any rights of another party.

16. Dispute Resolution

16.1 Negotiation

In the event of any dispute, both parties agree to first attempt resolution through good-faith negotiation.

16.2 Mediation

If negotiation fails, parties agree to participate in mediation before pursuing legal action.

16.3 Jurisdiction

These terms are governed by the laws of England and Wales. Any legal action must be brought in the courts of England and Wales.

17. Force Majeure

Neither party shall be liable for failure to perform obligations due to circumstances beyond reasonable control, including natural disasters, war, terrorism, labor disputes, or government actions.

18. Modifications to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting. Continued use of services after changes constitutes acceptance of modified terms.

19. Severability

If any provision of these terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.

20. Entire Agreement

These Terms of Service, together with any service agreements and our Privacy Policy, constitute the entire agreement between you and Relay Direct Ltd regarding the use of our services.

21. Contact Information

For questions about these Terms of Service, please contact us:

• Email: info@relaydirect.co.uk
• Company: Relay Direct Ltd
• Address: Watford, United Kingdom

22. Acknowledgment

By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.